Shipping Policy

Shipping Policy

We're committed to getting your order to you quickly and safely. Here's everything you need to know about our shipping process.

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🚚 Shipping Timeframes

• Processing Time: 1-2 business days
• Shipping Time: 5-7 business days (within the USA)
• Total Delivery Time: 6-9 business days from order placement

Note: Orders placed on weekends or holidays will be processed on the next business day.

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📦 Free Shipping

We offer FREE standard shipping on all orders within the United States — no minimum order required.

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🌍 Shipping Locations

We currently ship to all 50 states within the United States.

We do not currently offer international shipping, but we're working on expanding soon!

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📍 Order Tracking

Once your order ships, you'll receive an email with:
• A tracking number
• A link to track your package in real-time

You can also visit our Track Order page to check your order status anytime.

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📬 Delivery Issues

Lost or Delayed Packages:
If your package hasn't arrived within the expected timeframe, please contact us at support@smart-home-solutions.store or use the live chat button. We'll help track down your order and resolve the issue quickly.

Damaged Packages:
If your item arrives damaged, please contact us immediately with photos of the damage. We'll send you a replacement or issue a full refund — whichever you prefer.

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🎁 Gift Orders

Sending a gift? We're happy to ship directly to your recipient! Just enter their address at checkout.

Note: Receipts and invoices are not included in gift shipments.

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💬 Questions?

If you have any questions about shipping, please contact us at support@smart-home-solutions.store or use the live chat button. We're here to help!