Refund policy

Returns
We accept returns within 30 days of delivery.
Items must be in their original condition.

Refunds
Once we receive your return, we’ll process your refund to your original payment method.
Refunds typically appear within 3–5 business days.

Exchanges
If you received a damaged or defective item, we’ll replace it at no cost.

Delivered but Not Received
If your tracking shows “Delivered” but you cannot locate your package, please:
1.     Check your mailbox, porch, and surrounding areas
2.     Check with neighbors or your building office
3.     Allow 24 hours (carriers sometimes mark packages early)
If the package is still not found, contact us, and we will assist by verifying the delivery with the carrier.
Once a package is confirmed delivered by the carrier (including GPS scan or delivery photo), Smart Home Solutions™ is not responsible for loss or theft. However, we will always work with you to find a solution.

How to Start a Return
Email us at support@smart-home-solutions.store with your order number and the issue.
We’ll respond within 24 hours with the next steps.

Questions?
We’re always here to help.
Contact us anytime at support@smart-home-solutions.store.